Software Monitoring & Management Services

Modify and manage your existing software applications to expedite your business procedures

Application Support Services | Application Maintenance and Support

Application Maintenance and Support | China and USA

Innovilly has vast experience in supplying superior application support and maintenance services to a wide range of industries, including small, medium, and large-scale sectors throughout China and the United States. After delivering superior software applications, our work is not accomplished. In addition to application development, we will maintain your software applications by regularly monitoring and regulating applications. Updating current features, eliminating inefficient features, and adding trending features based on your needs is also a part of our application support and maintenance services.

Take advantage of application maintenance services to support your business software applications by lowering IT expenses, enhancing business workflows, and overall efficiency. We deploy automation in application maintenance to benefit your business procedures and enable the production of massive quantities of high-quality products while improving security, lead time, safety, and workloads.

What Do We Excel At?

Since we are an AMS provider company, we offer outstanding application support and maintenance services to abundant industries throughout the world. We use automation to support your applications in order to keep you ahead of your global competitors. Activities like application updates, testing, migrating, and monitoring are carried out automatically with minimal human involvement.

Application Migration

We support your businesses in transferring on-premises local applications, databases, and hosting servers to a cloud computing environment corresponding to your demand. Migrating applications from a local server to a remote server can help your employees to access the business data at any point in time from anywhere.

Application Modernization

We maintain your software applications up to date with evolving market dynamics so that you can flourish. Our experts will assess your existing system and improve its functionalities to meet your requirements. Occasionally, a few outdated inefficient features are discarded and new features are incorporated into the system to enhance its performance.

Application Monitoring

We conduct periodic audits and monitor the application system to ensure that all functionalities are working effectively. We implement best-practice strategies and tools to track the performance of your application and detect system faults. Once the issues have been identified, our engineers will rectify the bugs and test the application.

Application Security

We all know that most businesses face software vulnerabilities. We assist your business in mitigating security risks. Innovilly employs proprietary software security, hardware solutions, and strategies to protect your application code, business data, and customer information from cyber attacks. At Innovilly, we leverage top-notch tools like invicti, Acunetix, Veracode, Checkmark, etc.

Application Support

As a part of application maintenance services, our IT specialists will provide proactive monitoring, upgrading, hotfixes, performance, and other support to your software applications. Our support team assists you on several levels in resolving issues that have emerged both internally and externally. This is quite comprehensive and entails numerous activities to assure smooth workflow.

How Do We Support Your Business?

Our skilled staff supports your business at several levels and quickly resolves critical technological issues. Our IT support specialists manually rectify errors, but we also use robotic process automation and chatbots to speed up workflows by reducing the ticket inflow.

First-level Support

First-level support, often known as first-line support, is concerned with resolving basic system problems. At this level, our IT support personnel responds to client inquiries, gathers data, requests, and does basic troubleshooting such as login and password difficulties, menu navigation, software installation, and setup based on the questionnaire. If the problem is not resolved here, a ticket is filed and escalated to the next level.

Second-level Support

Second-level support, often known as second-line support, aims to handle the customer’s problem as quickly as feasible. At this point, the IT support personnel collaborates with the level-1 specialist to determine how much assistance was provided to the customer. They undertake in-depth analysis to comprehend the challenges and recommend an appropriate solution. Finally, if the issue is not resolved here, a ticket is produced and escalated to the next level.

Third-level Support

Third-line support is another name for third-level support. Finally, our subject matter experts such as architects, engineers, and developers will handle your technical issue. They will undertake a thorough investigation to determine the root cause of the problem by reviewing system design, code, and other factors. Many modifications are made to the product and are communicated down to level 1 and level 2 support, as well as the IT specialists that were engaged in the product’s development.

Why Opt Us?

You may be wondering why you should employ our application support and maintenance services for your business. Here are a few of the benefits highlighted for you.

To ensure the seamless operation of your applications, our expert technicians eliminate bugs and fix technical flaws in system hardware and software.
As an AMS services provider in China and USA, we assist you in standing out from the crowd by suggesting new innovations based on modern technologies and tools.
Enhance the performance of your system by removing malicious programs and vulnerabilities.
Rather than investing in new software, we will enable you in improving the existing software and maintaining it with minimal annual subscriptions.
Along with quality, cost reductions, scalability, and security application maintenance services help to improve your customer's satisfaction.
We have been delivering onsite-offshore and nearshore project models for 8+ years in order to supply cost-effective application maintenance services.
Since Innovilly is an AMS provider company, we assure 100% on-time service delivery and adhere to the terms of standards and services via SLA.
Implementing our application maintenance services will benefit your business in managing multiple challenges while increasing productivity by automating end-to-end business operations.

Job Application Form