Software Monitoring & Management Services
Modify and manage your existing software applications to expedite your business procedures
Application Maintenance and Support | China and USA
Innovilly has vast experience in supplying superior application support and maintenance services to a wide range of industries, including small, medium, and large-scale sectors throughout China and the United States. After delivering superior software applications, our work is not accomplished. In addition to application development, we will maintain your software applications by regularly monitoring and regulating applications. Updating current features, eliminating inefficient features, and adding trending features based on your needs is also a part of our application support and maintenance services.
Take advantage of application maintenance services to support your business software applications by lowering IT expenses, enhancing business workflows, and overall efficiency. We deploy automation in application maintenance to benefit your business procedures and enable the production of massive quantities of high-quality products while improving security, lead time, safety, and workloads.
What Do We Excel At?
Since we are an AMS provider company, we offer outstanding application support and maintenance services to abundant industries throughout the world. We use automation to support your applications in order to keep you ahead of your global competitors. Activities like application updates, testing, migrating, and monitoring are carried out automatically with minimal human involvement.
Application Migration
Application Modernization
Application Monitoring
Application Security
Application Support
How Do We Support Your Business?
Our skilled staff supports your business at several levels and quickly resolves critical technological issues. Our IT support specialists manually rectify errors, but we also use robotic process automation and chatbots to speed up workflows by reducing the ticket inflow.
First-level Support
First-level support, often known as first-line support, is concerned with resolving basic system problems. At this level, our IT support personnel responds to client inquiries, gathers data, requests, and does basic troubleshooting such as login and password difficulties, menu navigation, software installation, and setup based on the questionnaire. If the problem is not resolved here, a ticket is filed and escalated to the next level.
Second-level Support
Second-level support, often known as second-line support, aims to handle the customer’s problem as quickly as feasible. At this point, the IT support personnel collaborates with the level-1 specialist to determine how much assistance was provided to the customer. They undertake in-depth analysis to comprehend the challenges and recommend an appropriate solution. Finally, if the issue is not resolved here, a ticket is produced and escalated to the next level.
Third-level Support
Third-line support is another name for third-level support. Finally, our subject matter experts such as architects, engineers, and developers will handle your technical issue. They will undertake a thorough investigation to determine the root cause of the problem by reviewing system design, code, and other factors. Many modifications are made to the product and are communicated down to level 1 and level 2 support, as well as the IT specialists that were engaged in the product’s development.
Why Opt Us?
You may be wondering why you should employ our application support and maintenance services for your business. Here are a few of the benefits highlighted for you.